Shipping policy


Shipping Policy: 

At Fishing Gear Trader we are committed to providing you with the best fishing gear and a seamless shopping experience, including reliable and efficient shipping. Please review our shipping policy carefully.

1. Order Processing Time

  • Standard Processing: All orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after your order is placed and payment is confirmed.

  • Peak Seasons/Sales Events: During peak seasons, major sales events, or immediately following new product launches, processing times may extend up to 5-7 business days. We appreciate your patience during these times and will do our best to communicate any significant delays.

2. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey. Please allow 24-48 hours for the tracking information to update.

3. Damaged or Lost Packages

  • Damaged Upon Arrival: If your package arrives damaged, please refuse delivery if possible, or take clear photos of the damaged packaging and items immediately upon receipt. Contact our customer service team at [Your Customer Service Email/Phone Number] within [e.g., 48 hours] of delivery to report the damage. Please retain all original packaging and contents.

  • Lost Packages: If your tracking information indicates your package was delivered but you have not received it, please check with neighbors, family members, or your local post office. If you still cannot locate it, please contact our customer service team within [e.g., 7 days] of the reported delivery date. We will open an investigation with the shipping carrier. Please note that investigations can take [e.g., 5-10 business days] to resolve.

  • Incorrect Address: We are not responsible for packages delivered to an incorrect address provided by the customer. Please double-check your shipping address before completing your purchase. If a package is returned to us due to an incorrect address, you will be responsible for the re-shipping costs.

4. Shipping Restrictions

  • We do not ship to P.O. Boxes for oversized items or expedited shipping methods. A physical address is required.

  • Some items may not be available for shipment to all locations due to legal restrictions or carrier limitations.

  • We reserve the right to modify or discontinue shipping to certain areas at our discretion.

5. Contact Us

If you have any questions regarding our shipping policy, please do not hesitate to contact our customer service team:

  • Email: Jacob@fishingeartrader.com